Richeek Mishra
Agra. It seems that the power department is infallibly in the habit of s
erving bills in lakhs once you have applied for a connection, no matter whether you decide to continue it or not, your electricity bill will definitely be ever soaring.
After many complaints DLA am chose to meddle into one such matter and test the waters.
Nanak Ram, a resident of 3/415 Rui Ki Mandi wanted to discontinue his power connection. Power department officials disconnected it on April 21, 2006 according to the office memorandum (or PDC which is issued after a
disconnection) issued to him. The original connection number was 171/072500 but the official memorandum showed it to be 171/052500.
When son of Nanak Ram, Moti Lal almost two years later applied for a new connection, his all paper procedures came to standstill, when he was informed about pending bill of Rs 1,20,219. He tried to convince DVVNL officials but they insisted to clear the pending bill first.
DLA am contacted SDO Shankar Lal Agnihotri, Jaipur House Sub-Division, but he refused to take any action even after presenting the office memorandum.
When asked to comment on the issue PK Sagar at executive engineer office said that the mistake was committed unintentionally, and termed it as a simple clerical mistake. He immediately instructed his subordinate Renu Saxena to look into the matter. Talking to DLA am, Renu Saxena said there may be the possibility of double-billing and the matter would be inquired into by SDO Agnihotri.
SDO at Jaipur House Sub-division out of office therefore Sagar was asked to instruct any other official. Sagar in turn asked to meet billing clerk in the office, who was also missing from his office.
Thus all the pleas and the exercise ended with assurations only which revealed that clerical mistakes are the most common things in the Dakshinanchal Vidyut Vitaran Nigam Limited (DVVNL) and the consumers should pull up their socks and be prepared for a shocking bill.
Mistakes add to woes of consumers
A simple clerical mistake committed by a clerk could prove nightmarish for the consumers. The office memorandum passes through Junior Engineer, Sub-Division Officer and Executive Engineer, but no body detected the mistake. They just forwarded the papers by signing it casually.
Due to change in officials papers, computer operator also entered wrong data in the computer. When the consumer went for new connection officials showed him the pending amount of Rs. 1.20 lakh. The mistake carried out by the DVVNL officials' puts a big question mark on the credentials of the employees of the department.
Change in date creates problem
With clerical mistakes sleepless nights to consumers
another case came to light in which the disconnection team members wrote some wrong facts and figures and upset the consumer.
The incident is of Kedar Nagar sub-division. DVVNL officials disconnected power supply to Lalsa Ram, a resident of A-23, Kedar Nagar. His connection number was 181/095060. Disconnection team members wrote two different dates on a single receipt. The receipt has two dates 06/2/06 and 06/2/07. According to the consumer, he is worried about the matter, as DVVNL officials are regularly disturbing the consumers.
Agra. It seems that the power department is infallibly in the habit of s
erving bills in lakhs once you have applied for a connection, no matter whether you decide to continue it or not, your electricity bill will definitely be ever soaring.After many complaints DLA am chose to meddle into one such matter and test the waters.
Nanak Ram, a resident of 3/415 Rui Ki Mandi wanted to discontinue his power connection. Power department officials disconnected it on April 21, 2006 according to the office memorandum (or PDC which is issued after a
disconnection) issued to him. The original connection number was 171/072500 but the official memorandum showed it to be 171/052500.When son of Nanak Ram, Moti Lal almost two years later applied for a new connection, his all paper procedures came to standstill, when he was informed about pending bill of Rs 1,20,219. He tried to convince DVVNL officials but they insisted to clear the pending bill first.
DLA am contacted SDO Shankar Lal Agnihotri, Jaipur House Sub-Division, but he refused to take any action even after presenting the office memorandum.
When asked to comment on the issue PK Sagar at executive engineer office said that the mistake was committed unintentionally, and termed it as a simple clerical mistake. He immediately instructed his subordinate Renu Saxena to look into the matter. Talking to DLA am, Renu Saxena said there may be the possibility of double-billing and the matter would be inquired into by SDO Agnihotri.
SDO at Jaipur House Sub-division out of office therefore Sagar was asked to instruct any other official. Sagar in turn asked to meet billing clerk in the office, who was also missing from his office.
Thus all the pleas and the exercise ended with assurations only which revealed that clerical mistakes are the most common things in the Dakshinanchal Vidyut Vitaran Nigam Limited (DVVNL) and the consumers should pull up their socks and be prepared for a shocking bill.
Mistakes add to woes of consumers
A simple clerical mistake committed by a clerk could prove nightmarish for the consumers. The office memorandum passes through Junior Engineer, Sub-Division Officer and Executive Engineer, but no body detected the mistake. They just forwarded the papers by signing it casually.
Due to change in officials papers, computer operator also entered wrong data in the computer. When the consumer went for new connection officials showed him the pending amount of Rs. 1.20 lakh. The mistake carried out by the DVVNL officials' puts a big question mark on the credentials of the employees of the department.
Change in date creates problem
With clerical mistakes sleepless nights to consumers
another case came to light in which the disconnection team members wrote some wrong facts and figures and upset the consumer.The incident is of Kedar Nagar sub-division. DVVNL officials disconnected power supply to Lalsa Ram, a resident of A-23, Kedar Nagar. His connection number was 181/095060. Disconnection team members wrote two different dates on a single receipt. The receipt has two dates 06/2/06 and 06/2/07. According to the consumer, he is worried about the matter, as DVVNL officials are regularly disturbing the consumers.
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